Onit Junk Removal (“Onit Junk Removal,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quote, book a pickup, or contact us, how we use it, and the choices you have. By using our website or services, you agree to this Policy.

1. Information We Collect

Information you give us. When you submit a quote request, booking form, email, call, or text, we may collect:

  • Your name
  • Your phone number
  • Your email address (if provided)
  • Your service address, city, or ZIP code
  • Details about the service you need and any message or photos you send us

Information collected automatically. Like most websites, we may automatically collect limited technical information such as your IP address, browser type, device type, the pages you view, and referring website, through cookies or similar technologies and our hosting/analytics providers.

2. How We Use Your Information

  • To respond to your quote requests and questions
  • To schedule, confirm, and provide our junk removal services
  • To contact you by phone, text message, or email about your request or appointment
  • To send service updates and, where permitted, occasional offers
  • To operate, maintain, and improve our website and services
  • To comply with the law and protect our rights

3. Phone Calls & Text Messages (SMS)

By providing your phone number and submitting a form (or texting us), you agree that Onit Junk Removal may contact you by phone call and text message at that number regarding your request, quote, and appointment, including through automated technology. Message and data rates may apply, and message frequency varies. Consent to receive marketing texts is not a condition of purchasing any service. You can opt out of text messages at any time by replying STOP, and you can ask to be removed from calls or emails by contacting us using the details below.

4. How We Share Information

We do not sell your personal information. We may share it only with:

  • Service providers who help us run our business (for example, our customer/lead management system, scheduling, hosting, email, or text-messaging providers), who are permitted to use it only to provide services to us;
  • Legal and safety purposes, when required by law, subpoena, or to protect the rights, property, or safety of Onit Junk Removal, our customers, or others;
  • Business transfers, if our business is involved in a merger, acquisition, or sale of assets.

5. Cookies & Tracking

Our website may use cookies and similar technologies to make the site work, remember preferences, and understand how the site is used. You can control or disable cookies through your browser settings; some features may not work properly if you do.

6. Data Retention

We keep your information for as long as needed to provide our services, communicate with you, and meet our legal, accounting, or reporting obligations, after which we delete or de-identify it.

7. Data Security

We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

  • Opt out of marketing texts by replying STOP, or ask us to stop contacting you for marketing purposes;
  • Request access to, correction of, or deletion of the personal information we hold about you;
  • Decline to provide certain information, though this may limit our ability to give you a quote or service.

To make a request, contact us using the information below. We will respond as required by applicable law.

9. Third-Party Links

Our website may link to third-party sites (for example, Google reviews or maps). We are not responsible for the privacy practices of those sites; please review their policies.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Changes are effective when posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or your information, contact us: